Privacy Policy

Turf.Ltd (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website turf.ca, request our services, or otherwise interact with us.

By using our services or website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Project/site address

  • Payment and billing information (if applicable)

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device type and operating system

  • Referral source

This data is collected via cookies, analytics tools, and server logs.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates

  • Schedule and deliver services

  • Process payments and send invoices

  • Improve website performance and customer service

  • Send occasional promotional emails (only if you’ve opted in)

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Service providers or contractors working on your project

  • Payment processors

  • Marketing and analytics platforms (e.g., Google Analytics)

  • Legal or governmental authorities if required by law

All third parties are required to safeguard your data and only use it as necessary.

4. Data Security

We implement appropriate physical, technical, and administrative security measures to protect your personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic

  • Improve user experience

  • Remember your preferences

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Your Rights and Choices

You have the right to:

  • Access or correct your personal information

  • Request deletion of your data (subject to business or legal obligations)

  • Opt out of marketing communications

To exercise these rights, please contact us at info@turf.ca.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please read their privacy policies separately.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that a child has provided us with personal data, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Your continued use of our services constitutes your acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Turf Ltd.
Email: info@turf.ca
Phone: 416-438-8873
Address: 553 Basaltic Rd, Vaughan, Ontario  L4K 4W8